Illustration FAQs

What is your turn around time?

Our current turn over time is 5 - 8 business days although, this is subject to change and may take longer during peak periods. Shipping time not included.

How will I receive my digital illustration?

You will receive your digital order through email with the illustration attached. The illustration will be in .pdf form in A4 size.

If you wish to have an alternate size, please make a note in your order notes.

Can you draw facial features?

Unfortunately, we do not offer facial features with our illustrations.

Can you draw pets?

Unfortunately, we do not offer pet portraits at this time.

Can you merge different photos together?

Yes! We can merge different photos together just as long as the photos are taken at similar angles. Remember to include the number of people in your order and attach the photos to your order with a note to merge the photos together.

Can I customise the background colour?

Of course you can! Please make a note of this in your order and what colour you prefer. It helps if you have an image/screenshot of the colour aswell!

Can I get a refund?

As our items are custom made and personalised, we do not accept refunds or exchanges. We package your order with the utmost care. In the event that your item arrives damaged or faulty, we ask that you contact us at misacreates@gmail.com. We will happily replace it for you or offer a refund on the frame only - not the illustration. 

Do you offer gift cards?

Yes, we offer digital gift cards! Please visit this page.

Shipping FAQs

How long will shipping take?

Our current turn around time is 5 - 8 business days although, this is subject to change and may take longer during peak periods. Shipping time not included.

Delivery estimates within New South Wales: 3 - 6 business days

Interstate delivery estimates from New South Wales: 3 - 14 business days

Please note these times are estimates only.

For more information, visit Australian Post's Postage calculator.

Do you ship internationally?

Unfortunately, we do not offer international shipping at this time although international customers are able to purchase digital items.